Trust and safety

Trust isn't a tagline. It's how Relo works.

Booking someone to train you, treat you or work on you means letting them into your week, and sometimes your home. Here's what Relo does so you don't have to take that on faith.

The problem

A whole industry, run on good faith.

01
Found through a DM
Most sessions still start with a message on social media, with no easy way to compare people, prices or free times.
02
Credentials taken on trust
Anyone can call themselves a trainer or a therapist. Qualifications and insurance are rarely checked by anyone.
03
Paid by bank transfer
Transfers and cash leave you with no record and no way back if a session falls through.

The Relo way

Checked, paid, protected.

01 Checked

Every pro applies before they can take a booking

Joining Relo starts with proving who you are. Where the work calls for it, qualifications and insurance come next.

Government ID, and a selfie we match against it
Qualifications and proof of insurance wherever the work calls for it
Anything we can't confirm automatically is reviewed by a person on our team
While we launch you may see example profiles. They're marked as examples and can't be booked

What a personal trainer sends us. Requirements vary by category.

02 Paid

You pay through Relo Pay, never by bank transfer

One price, paid when you book, kept on record. Your pro never sees your card.

The price on a profile is the price at checkout, with no booking fee on top
Card details go to Relo Pay, not to your pro
Every session is itemised in your account

Example price. Each pro sets their own.

03 Protected

Plans change. The rules are clear before you pay.

Each pro sets a cancellation window, and you see it before you confirm. Nothing is left to an awkward conversation.

Cancel before the window closes and you're refunded in full, automatically
The window is 24 hours unless your pro sets a different one
If your pro cancels, you're always refunded in full

24 hours unless your pro sets a different window.

If something goes wrong

Talk to a person, not a form.

A session that didn't happen, a pro who didn't seem right, a charge you don't recognise: tell us through Help and someone on our team will look at it.

Get help Read common questions

Book with someone you can trust.

Book a session See how it works

Trust and safety

Trust isn't a tagline. It's how Relo works.

Booking someone to train you, treat you or work on you means letting them into your week, and sometimes your home. Here's what Relo does so you don't have to take that on faith.

The problem

A whole industry, run on good faith.

01
Found through a DM
Most sessions still start with a message on social media, with no easy way to compare people, prices or free times.
02
Credentials taken on trust
Anyone can call themselves a trainer or a therapist. Qualifications and insurance are rarely checked by anyone.
03
Paid by bank transfer
Transfers and cash leave you with no record and no way back if a session falls through.

The Relo way

Checked, paid, protected.

01 Checked

Every pro applies before they can take a booking

Joining Relo starts with proving who you are. Where the work calls for it, qualifications and insurance come next.

Government ID, and a selfie we match against it
Qualifications and proof of insurance wherever the work calls for it
Anything we can't confirm automatically is reviewed by a person on our team
While we launch you may see example profiles. They're marked as examples and can't be booked

What a personal trainer sends us. Requirements vary by category.

02 Paid

You pay through Relo Pay, never by bank transfer

One price, paid when you book, kept on record. Your pro never sees your card.

The price on a profile is the price at checkout, with no booking fee on top
Card details go to Relo Pay, not to your pro
Every session is itemised in your account

Example price. Each pro sets their own.

03 Protected

Plans change. The rules are clear before you pay.

Each pro sets a cancellation window, and you see it before you confirm. Nothing is left to an awkward conversation.

Cancel before the window closes and you're refunded in full, automatically
The window is 24 hours unless your pro sets a different one
If your pro cancels, you're always refunded in full

24 hours unless your pro sets a different window.

If something goes wrong

Talk to a person, not a form.

A session that didn't happen, a pro who didn't seem right, a charge you don't recognise: tell us through Help and someone on our team will look at it.

Get help Read common questions

Book with someone you can trust.

Book a session See how it works

Trust isn't a tagline. It's how Relo works.

A whole industry, run on good faith.

Found through a DM

Credentials taken on trust

Paid by bank transfer

Checked, paid, protected.

Every pro applies before they can take a booking

You pay through Relo Pay, never by bank transfer

Plans change. The rules are clear before you pay.

Talk to a person, not a form.

Book with someone you can trust.

Trust isn't a tagline. It's how Relo works.

A whole industry, run on good faith.

Found through a DM

Credentials taken on trust

Paid by bank transfer

Checked, paid, protected.

Every pro applies before they can take a booking

You pay through Relo Pay, never by bank transfer

Plans change. The rules are clear before you pay.

Talk to a person, not a form.

Book with someone you can trust.